Acceptable Use Policy
Acceptable Use Policy
Last updated: Oct 2, 2024
This Acceptable Use Policy (“Policy”) governs the use of services provided by FaxSIPit (“The Company”). By using the Company’s services, you agree to comply with this Policy.This Policy is intended to ensure the responsible use of The Company’s Services by Customers, Resellers, and any other authorized users.
For the purposes of this Policy:
“Customer” refers to any individual, organization, or entity that directly subscribes to or utilizes the services offered by The Company.
“Reseller” refers to any individual, organization, or entity that purchases services from The Company for the purpose of reselling them to third-party end users.
“Services” refer to any software-as-a-service offerings provided by the Company, as detailed on the Company’s website or communicated through other means. This includes any modifications, upgrades, or add-ons.
“End User” means an individual user of the Services, and may be a natural person, and may include but is not limited to a Customer’s employees, consultants, clients, external users, invitees, contractors and agents
Except as otherwise noted, terms defined in your Agreement have the same meanings when used in this AUP.
Any and all use of FaxSIPit Services is subject to and conditioned upon compliance with the following Acceptable Use Policy (“AUP”). If you have an Agreement with FaxSIPit, this AUP is incorporated into and made a part of your Agreement with FaxSIPit.
Acceptable Use
Customer must (a) obtain and pay for all equipment and third-party services (e.g., Internet access and email service) required for them to access and use Services; (b) maintain the security of their PIN/password and other confidential information relating to their Services account; (c) notify Company as soon as reasonably practicable of any unauthorized use of their account or any other breach of security known to you; and (d) be responsible for all charges resulting from use of Services, including unauthorized use prior to their notifying Company of such use and taking steps to prevent its further occurrence.
Customer bears full responsibility for their utilization of Services.Customers that sign a Business Associate Agreement with Company must additionally adhere to the Guidelines for HIPAA Compliance for transmitting PHI, which are as follows:
Document Retention: Zero day retention is strongly recommended. Customer agrees to configure the Company’s services to automatically remove transmitted documents shortly after transmission is completed, in compliance with the “Zero Day Retention” policy.
Email Fax: Customer’s mail server must have TLS encryption enabled. This ensures all mail exchanged is encrypted during transit as required by HIPAA.
Specific to the Zoom App they must also abide by the Zoom terms linked here: https://explore.zoom.us/en/terms
Services (including any device, system, network, or account used in connection with Services, or the FaxSIPit Network) may not be used to:
Illegal activity: Violate any applicable law, including U.S. or Canadian federal, state, or province, local laws or regulations, or any applicable law or regulation of any foreign jurisdiction, including applicable laws regarding wiresharking of communications.
Infringing activity: Infringe, misappropriate, or otherwise violate Company’s or anyone’s rights (including intellectual property, privacy, personality, publicity, or otherwise; or display or use Company’s marks without consent or in violation of Company’s policies.
Perform auto-dialing or “predictive dialing” in an abusive manner; trunk or forward your FaxSIPit phone or fax number to other numbers that handle multiple simultaneous calls or to a private branch exchange (PBX) or a key system; traffic pumping or access stimulation of calls through the Services or the FaxSIPit Network.
Exploit or harm minors (e.g., expose them to inappropriate content; ask for personally identifiable information without parental consent).
Interference; transmit viruses. Interfere, inhibit, compromise, or otherwise harm the Services or the FaxSIPit Network (regardless of intent or knowledge); transmit any material that contains viruses, time or logic bombs, Trojan horses, worms, malware, spyware, or any other programs that may be harmful or dangerous.
Act in an indecent, offensive, threatening, harassing, defamatory, libelous, fraudulent, malicious, disruptive, tortious, or other objectionable manner; or create a false caller ID identity (i.e., ID spoofing), forge addresses or headers, or otherwise mislead others about a sender’s identity or origin.
Harvest or collect information about third parties or End Users without consent; send bulk communications or any content without the recipient’s consent.
Use any device, system, network, account, plan, or the Services in an unauthorized manner or in excess of reasonable business use.
Take advantage of, bypass, exploit, defeat, disable, or otherwise circumvent limitations of the Services, security mechanisms, or compliance with this AUP or any law.
Intercept, capture, sniff, monitor, modify, emulate, decrypt, or redirect any communication or data for any purpose.
Unless Customer has signed a Reseller Agreement with Company, Customer may not sell, resell, sublease, assign, license, or sublicense the Services or any component thereof or use or offer the same on a service-bureau or time-sharing basis.
High Risk Use Prohibited. THE SERVICES ARE NOT DESIGNED, MANUFACTURED, INTENDED, OR RECOMMENDED FOR USE FOR ANY HIGH-RISK OR FAIL-SAFE PURPOSE OR ACTIVITY OR IN ANY ENVIRONMENT WHERE FAILURE, INTERRUPTION, MALFUNCTION, ERROR, OR UNAVAILABILITY COULD RESULT IN PHYSICAL HARM OR PERSONAL INJURY, DEATH OR DISMEMBERMENT, OR PROPERTY OR ENVIRONMENTAL DAMAGE. CUSTOMER SHALL NOT USE THE SERVICES FOR ANY SUCH PURPOSE OR ACTIVITY OR IN ANY SUCH ENVIRONMENT.
Customer will not use the Services to transmit and/or store any protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) other than in the manner prescribed by Company’s Business Associates Agreement (BAA), which must be mutually signed. In addition, Customer agrees not to transmit nor store any other type of information that imposes independent obligations upon The Company.
The list above is not exhaustive or exclusive.
Company may act immediately and without notice to suspend or terminate the Services if, in Company’s sole discretion, Customer’s or its End Users’ use of the Services violates the terms of this Acceptable Use Policy.
